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Choosing The Right Staffing Agency

You’ve decided to take the leap and put the hiring of your team into a staffing agencies hands. Now comes the fun part, choosing the right staffing agency. You have outlined the risks and benefits and now you are doing the research on who and how to hire the right team of professionals. Now you are bombarded with a handful of burning questions  such as: how do I hire the right team, how do you know they will attract the right candidates, will they properly represent your brands mission and values, will they deliver on time, are all agencies the same? Below we have provided you with a few quick tips on choosing the right staffing agency.

1. You get what you pay for
This age old saying rings true as with any investment. You get what you pay for so never make your decision purely based on price. Yes, you have a budget and don’t want to exceed it, but that doesn’t mean the lowest priced staffing agency is your best option. Much like purchasing a car, or a house, it is usually in the buyer’s best interest to spend a little more on something that will not frequently require work or replacement. One of our favorite quotes is from Larry Bossidy “If you think hiring professionals is expensive try hiring armatures”

The expense of hiring the wrong person can and most likely will be huge. According to a recent survey 41% of hiring managers and other HR professionals who’ve made a bad hire believe it cost the company well over a few thousands of dollars. The U.S. Department of Labor recently reported that a bad hire costs the company 30% of what would have been that employee’s first year’s salary.

When relying on a staffing firm you are letting go of the hassle of the recruitment process because it means you’ll have a team of staffing specialists using their expertise to shortlist suitable candidates. This not only fees up your time to do other tasks but it also endures that you will have more qualified and suitable applicants for the position you are looking to fill.

2. Reputation
Do your research. Google the company and see if they have any negative reviews, check their references, read up on any press releases they have published.

Alongside their online/public reputation, also consider the how long the agency has been around and how many potential candidates they may have for you. Nothing is worse than an old dried up agency that candidates no longer turn to. If you feel you’ve already tapped your local market for the right candidate and come up dry, you may be surprised at what a specialized staffing firm can do. The best firms have access to candidates you don’t. This includes professionals who may not have seen your job posting – or passive candidates who aren’t actively looking for a new job but are open to the right opportunity. In fact, this is one of the biggest benefits of a staffing firm, the candidates that are already taken. Why is this you ask? Candidates that are currently employed show strong work ethic and value, think about it.

3.  Specialists
The more specific the role you are looking to fill the more specialized your staffing agency needs to be. Candidates that hold specific experience are typically in high demand and are in turn hard to find. Staffing agencies have quite the Rolodex of candidates that are also looking for specialized positions. Before choosing a firm make sure to outline what you are looking for and ask them how many potential candidates that they expect to find to fill your vacancy. Also, because these candidates hold a special value card they know their worth and are consistently seeking new opportunities for growth.

Questions to Ask

  1. What expertise do you have with recruiting in my industry?
  2. How do you measure your client satisfaction and what is your most recent satisfaction score?
  3. What was your turnover rate for internal staff last year?
  4. What is your most recent satisfaction score for your permanent and temporary placed talent?
  5. What current trends and recruiting issues should I be aware of?
  6. Do you expect your rates to be higher, lower or about the same as other agencies we may consider?
  7. What are your expectations of me in this partnership?
  8.  Do you hold any trepidations or awards?